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SING SA, expert in digital innovation in Africa

Community Manager Opening Position

20.06.19 News

Mission description

As part of its development, SING SA is recruiting a full-time Community Manager. The overall objective of the mission is to assist SING's General Management in the execution and monitoring of the online community's animation activities and the strengthening of the e-reputation of SING SA and its incubator.

The Community Manager's tasks will consist of :

Listening to needs

  • Ensures formal and informal listening to the organization and its needs
  • Defines, in line with the orientations of the General Management and the Community Developer, the objectives of the community (desired impacts and desired effects)
  • Determines the necessary internal and external resources (technical and editorial)
  • Participates in the selection of the selected formatsIdentifies and identifies community members (socio-professional characteristics, expectations and needs, level of involvement)
  • Determines the typology of community members according to their level of involvement (contribution, Opinion leaders)
  • Formalize the elements of the exchange within the community (idea generation, suggestion & proposal)
  • Set the operating modalities and lead the community
  • Determine and validate the effects expected from the community (strategic objective, opinion gathering, listening, suggestion)
  • Determines and proposes the modalities of community animation (modalities of speaking out, proposed elements and documents, requested element)Determines, validates and applies the principles of mediation (regulation, censorship)
  • Determines, validates and applies the principles of community affiliation (principle of affiliation, (membership mechanisms)
  • Writes and promotes community terms of use and exchange principlesProduces and disseminates information
  • Writes or has content written
  • Monitors the evolution of content (by theme and subject, by frequency of publication)
  • Ensures compliance with the editorial calendar (recurring information, occasional information)Oversees "news" (refreshing, publishing news)
  • Follows document versions (Indexing, metadata, evolution, updating, suppression)
  • Ensures a watch on web techniques on the communication of the sector of activity (competitive market) and the entity and the good practices of web actorsModel the reporting mechanisms concerning the community (attendance indicators, alert mechanisms)
  • Monitors the evolution of the community over time (adaptations, Adjustments and modifications)Anticipates developments (adaptation and training)
  • Measures and monitors community actionsDefines contribution indicators (volume of documents and downloads, extension of sections)
  • Defines indicators for monitoring site usage (pages viewed, sessions...)

How to apply

You can identify yourself in our job offer ? Are you ready to take up the challenge by becoming our new Community Manager ? Send us at and a copy to :

  • Your updated resume
  • A cover letter
  • Copies of your diplomas

The subject of your e-mail must be the following : Application Community Manager at SING SA. Any application that does not contain these documents or is not sent to both addresses will not be considered.

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